Mobile Crisis Response in Action (STAND)Student Handbook

Welcome to Mobile Crisis Response in Action (STAND). This course is a fully virtual, self-paced professional-development experience. Use this handbook as the controlling learner guide for policies, procedures, support information, completion requirements, and expectations.

The Quick Guide tells you how to get started. The Course Syllabus describes the course and its learning outcomes. The Course Rubric explains how applicable work is evaluated. This Student Handbook contains the policies, expectations, procedures, and support information governing your learner experience.

Learning outcomes

• Apply the five STAND steps — Situational Awareness & Self-Regulation, Tone & Tactical Communication, Active Listening & Assessment, Navigate Options, De-escalation & Decisive Action — to a real mobile crisis call.
• Regulate your own stress response and read a scene (people, risks, exits, changes) before engaging.
• Use tone, pacing, reflection and validation to build rapport and assess safety, medical, substance-use and risk factors.
• Weigh navigation options — rapport, warm handoff, 988, transport, diversion — and choose the least-restrictive, most-connected path with a 24–72 hour plan.
• Adapt every STAND step for children, caregivers and families on scene.
• Close a call with decisive, dignity-preserving action, documentation and handoff — and debrief to sustain yourself between calls.

Activities and course materials

• 0 lesson items and 0 interactive scenarios.
• 0 knowledge-check questions in the LMS bank.
• 0 assessment items: none configured.
• 3 course assignments and 1 capstone record are present in the LMS.
• 0 stored document items plus partner-branded handbook, Quick Guide, syllabus, and brochure downloads.

Prerequisites: no course-level prerequisite is configured in the live LMS record. Learners should still have the role knowledge and professional context needed to participate safely.

1. Open the Ashland University learning portal and sign in with your own account.
2. Open the course from your Dashboard.
3. Review this Student Handbook, the Quick Guide, the Syllabus, and the Course Rubric where applicable.
4. Confirm your browser, device, audio, video, and PDF setup.
5. Begin the introduction and Module 1. Follow the course outline in sequence when the portal enforces sequencing.

Because this course is fully virtual, reliable access to the learning portal is part of participation. Use a current desktop or laptop when completing assessments, interactive scenarios, or file uploads.

• Use a stable broadband or similarly reliable internet connection.
• Use a current version of a modern browser such as Chrome, Edge, Firefox, or Safari.
• Keep the browser and operating system updated. Enable JavaScript and cookies for the portal.
• Use a PDF viewer for course documents and headphones or speakers for video/audio.
• Allow pop-ups for the portal if a course resource opens in a new window.
• Use a desktop or laptop for the best experience. Tablet and mobile access may work for reading and video, but small screens are not recommended for long responses or assessment work.
• For an upload, use the file types and size shown by the activity. Do not upload confidential case information.
• Protect your password, sign out on shared devices, and do not share account access.

• Dashboard: open enrolled courses and resume where you left off.
• Course outline: use the left navigation to move through modules and lessons.
• Progress: completion indicators show which items have been marked complete.
• Resume: the live platform saves learner progress server-side; this public walkthrough intentionally uses browser-local progress only.
• Course Materials: find the Quick Guide, Syllabus, Student Handbook, brochure, and enabled downloads.
• Assessments: complete the baseline and post-assessment items in the sequence presented by the portal.
• Results: assessment results appear after submission according to the live assessment response.
• Certificate: after the live completion gate closes, the certificate appears in the learner certificate area and can be verified using its public number.

• You are responsible for progressing through the course and completing required items.
• Complete modules in the prescribed order wherever sequential navigation is enforced.
• Progress is electronically tracked in the live platform. Do not mark an activity complete without completing it.
• Use your own account and keep your credentials secure.
• Course access is controlled by the live enrollment record. No course-level expiration value is configured in the current LMS record; a fixed access period therefore requires administrative confirmation before it is published.

The live certificate gate for this approved course is more specific than simply clicking through the outline. The system requires:

1. Completion of all active LMS item records in the course sequence.
2. A passing knowledge-check attempt for every module that has knowledge-check questions.
3. A passed post-assessment attempt at or above the configured 80% standard.

Knowledge checks, interactive scenarios, lesson items, and assessment items count as distinct LMS activities. Reflection assignments and capstones are listed in the course but their separate submission/grade requirements are not added to this course's current certificate-gate code.

The live course contains 0 scored assessment items:

Complete assessments independently and demonstrate your own understanding. Do not share assessment questions or answers or use unauthorized assistance.

Reflections and assignments connect course concepts to professional practice. Follow each activity's instructions, use de-identified examples, write clearly, and submit only your own work through an authorized portal process.

• STAND in Your Own Words · 100 points
• Reflect & Validate: Script Practice · 100 points
• Children & Families Adaptation Plan · 100 points

Capstone: Capstone: Your Personal STAND Response Plan.

The live assignment rubric is the controlling grading document. The labels Exemplary (4), Proficient (3), Developing (2), Beginning (1) may appear in a master rubric, but those labels alone do not replace the current course assignment rubric.

In the live platform, feedback and resubmission are governed by the activity and instructor configuration. No universal resubmission rule is stored at the course level; ADMINISTRATIVE POLICY REQUIRED before publication.

• Scored assessments are graded by the server using the assessment's stored answer key; the client does not determine the authoritative result.
• Knowledge checks reinforce learning and have stored explanations where configured.
• Rubric-graded work is evaluated against the live assignment rubric, not this handbook.
• Review the displayed score and feedback before asking for a result review.
• If a result appears inconsistent with your submission, document the course, activity, attempt time, and specific concern and use the result-appeal path below.

The credential associated with this course is a Certificate of Completion. The current course record is not credit-eligible and does not establish academic credit, a PDU, a CEU, or a professional license. Its certification note says completion tracking is suitable for CEU/CEH documentation; that is not a promise that this course awards CEUs or CEHs.

• It is issued after the active-item, knowledge-check, and passed post-assessment gates close.
• In the live platform, it appears in the learner's certificate area and can be downloaded.
• The certificate includes a verification number that an employer or other authorized reviewer can check through the public verification page.
• Correct a name before issuance where possible. A replacement/name-correction process is not configured in the current demo; ADMINISTRATIVE POLICY REQUIRED.
• If a certificate does not generate, confirm the completion requirements and contact certificate support with the course code and learner email.

Learners must submit their own work and complete assessments independently unless collaboration is expressly authorized.

• No sharing assessment questions or answers.
• No copying another learner's work, plagiarism, impersonation, falsifying completion, or obtaining unauthorized answers.
• No unauthorized assistance during assessments or misrepresentation of learning activities.

Possible consequences, proportionate to the concern and history, include a warning, redo requirement, invalidated assessment or submission, temporary restriction, course removal for serious or repeated violations, or referral for administrative review.

Students receive a fair opportunity to explain the concern and appeal an administrative or instructional decision through the result-appeal path.

AI may be used for learning support where an assignment does not prohibit it, including brainstorming, explaining concepts, study assistance, and proofreading. The learner remains responsible for accuracy, factual verification, originality, and any required attribution or disclosure.

• AI may not complete a scored assessment, impersonate the learner, generate prohibited work submitted as entirely the learner's own, circumvent learning requirements, or obtain/distribute assessment answers.
• Never enter confidential client, patient, agency, case, or personally identifiable information into a public AI system.

• Communicate respectfully and use professional language.
• Do not harass, intimidate, threaten, or disrupt other learners, instructors, or support staff.
• Respect diverse viewpoints and participate constructively in discussion or community spaces.
• Follow the platform's instructions and treat instructors and support staff appropriately.

Do not submit identifiable information about patients, clients, consumers, victims, minors, coworkers, agencies, or cases unless an activity specifically provides an authorized secure process. Case examples must be de-identified.

• Course materials are provided for enrolled learner use.
• Do not reproduce, sell, republish, or distribute materials without authorization.
• Download approved resources for personal or professional learning only where enabled.
• Do not copy or distribute assessment content.
• Do not record or reproduce protected course content except where specifically authorized.

The live platform may maintain information needed to operate the course, including enrollment, progress, completion, assessment results, reflection submissions, certificate data, a verification number, and support interactions.

Protect your login credentials and use only your own account. This public walkthrough intentionally does not write learner records, submissions, survey responses, or certificates.

Ashland University and the platform are committed to equitable access in the learner experience. Request a reasonable accommodation or accessible format before beginning an activity when possible, and report content that is inaccessible or difficult to use.

This handbook uses semantic headings, keyboard-accessible controls, descriptive links, responsive layout, alt text, sufficient contrast, and print styling. The downloaded PDF remains a demo deliverable and requires tagged-PDF verification before live publication.

For a technical issue, provide the course code, module/lesson name, device, operating system, browser and version, time of the issue, exact error text, and a screenshot with private information removed. For login problems, do not send a password. For an assessment or certificate problem, describe the exact step where the issue occurred.

Technical support contact, hours, and response target are not configured in the current demo. ADMINISTRATIVE CONTACT REQUIRED.

Use course/content support for questions about concepts, learning objectives, course completion, assessment instructions, or reflection/rubric expectations. Do not include confidential case details in a support request.

Course/content support contact and response expectations are not configured. ADMINISTRATIVE CONTACT REQUIRED.

Enrollment/account support handles registration issues, access dates, account email or name corrections, and course-access problems.

Enrollment/account and certificate support contacts are not configured. ADMINISTRATIVE CONTACT REQUIRED.

• Withdrawal: policy and process not configured.
• Cancellation/refund eligibility: policy and process not configured.
• Course access and extensions: no course-level access-period value is configured.
• Re-enrollment: policy and process not configured.

1. Informal resolution: contact the appropriate course or support team with the facts and desired resolution.
2. Formal student concern: submit a written concern through the designated portal or support contact.
3. Administrative review: an authorized administrator reviews the record and may request additional documentation.
4. Final response / appeal: receive the final decision and use the designated appeal or final-review path if one is available.

Keep relevant documentation, provide reasonable detail, and do not include unnecessary personal or case information. Concerns are treated confidentially where appropriate. Good-faith complaints must not result in retaliation.

Named complaint contact, response expectations, and final appeal owner are not configured. ADMINISTRATIVE CONTACT REQUIRED.

1. Review the displayed result, feedback, and the activity instructions.
2. Request a review that identifies the specific activity, attempt, and concern.
3. An authorized instructional or administrative reviewer examines the available record.
4. The reviewer communicates the final determination through the configured support channel.

Result-appeal deadline, contact, and final decision owner are not configured. ADMINISTRATIVE POLICY REQUIRED.

Learners are entitled to an educational environment free from unlawful discrimination and harassment. Equal access is supported through reasonable accommodations and an appropriate review process.

Named nondiscrimination reporting channel is not configured in this demo. ADMINISTRATIVE CONTACT REQUIRED.

Crisis-response and mental-health content can be emotionally challenging. Pause when needed and use appropriate personal, community, employer, or professional support resources. Education and peer support are not emergency assistance, clinical treatment, or a substitute for professional care.

Wellbeing resource and escalation contact are not configured. ADMINISTRATIVE CONTACT REQUIRED.

No email, phone number, hours, or response target is displayed because none is configured for this white-label demo.

These buttons render the current live course data into partner-branded demo documents. They do not link to an unbranded provider file.

I acknowledge that I have been provided access to the Student Handbook and understand that I am responsible for reviewing and following the policies, procedures, academic expectations, and course requirements applicable to my participation in this program.