Skip to content
SEHG
SEHG-SM-4563business

Call Center Training

Sales & Marketing course: Call Center Training.

$59
7 minSelf-paced
Delivery Format
Workshop & Train-the-Trainer Facilitator Kit

A downloadable kit for running this workshop yourself — $49, includes a 12-month facilitation license. Buy it alone or as a Combo with the virtual course.

Download Kit Preview (PDF)

Course Overview

Sales & Marketing course covering call center training. Self-paced lessons with applied exercises.

What you'll learn

  • Identify effective questioning strategies to enhance customer interactions in call centers.
  • Describe the STAR process and its application in resolving client issues.
  • Apply techniques for improving customer satisfaction and reducing complaint rates.
  • Demonstrate the ability to follow up effectively after a sales call to ensure customer engagement.
  • Explain the importance of standardizing procedures across multiple locations for improved performance.

Curriculum

1

Introduction

2

Module 02

3

Module 03

4

Module 04

5

Module 05

6

Module 06

7

Module 07

8

Module 08

9

Module 09

10

Module 10

11

Module 11

Classroom Preview