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SEHG
SEHG-WPE-4736business

Conflict Resolution

Workplace Essentials course: Conflict Resolution.

$59
7 minSelf-paced
Delivery Format
Workshop & Train-the-Trainer Facilitator Kit

A downloadable kit for running this workshop yourself — $49, includes a 12-month facilitation license. Buy it alone or as a Combo with the virtual course.

Download Kit Preview (PDF)

Course Overview

Workplace Essentials course covering conflict resolution. Self-paced lessons with applied exercises.

What you'll learn

  • Identify the seven-step conflict resolution process to address workplace disputes.
  • Describe techniques for managing anger and finding common ground in conflicts.
  • Apply effective communication strategies to resolve misunderstandings among colleagues.
  • Demonstrate the ability to listen actively and empathize with coworkers during conflicts.
  • Explain the importance of collaboration and compromise in achieving conflict resolution.

Curriculum

1

Introduction

2

Module 02

3

Module 03

4

Module 04

5

Module 05

6

Module 06

7

Module 07

8

Module 08

9

Module 09

10

Module 10

11

Module 11

Classroom Preview