Contact Center Training
Sales and Marketing course: Contact Center Training.
A downloadable kit for running this workshop yourself — $49, includes a 12-month facilitation license. Buy it alone or as a Combo with the virtual course.
Download Kit Preview (PDF)Course Overview
For many people, the term Contact Center relates to sales calls and telemarketers. However; a contact center can provide assistance in many different ways. A contact center can provide customer support, information technology support, and much more. The key to providing great customer service is in the training. A well-trained contact center can be the difference between gaining more customers and losing the ones you have. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff to effectively assist your customer base is paramount.
What you'll learn
- How to get management involved in training
- Why peer training works
- That manners are important with a contact center
- How to build rapport with the callers
- How to deal with difficult customers