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SEHG
SEHG-WPE-1033business

Customer Support

Workplace Essentials course: Customer Support.

$59
10 minSelf-paced
Delivery Format
Workshop & Train-the-Trainer Facilitator Kit

A downloadable kit for running this workshop yourself — $49, includes a 12-month facilitation license. Buy it alone or as a Combo with the virtual course.

Download Kit Preview (PDF)

Course Overview

Workplace Essentials course covering customer support. Self-paced lessons with applied exercises.

What you'll learn

  • Identify the key components of modern customer support technology.
  • Describe effective communication strategies for customer interactions.
  • Apply customer feedback to improve support services and processes.
  • Demonstrate the use of customer support software for tracking issues.
  • Explain the importance of professionalism in customer communication.

Curriculum

1

Introduction

2

Module 02

3

Module 03

4

Module 04

5

Module 05

6

Module 06

7

Module 07

8

Module 08

9

Module 09

10

Module 10

11

Module 11

Classroom Preview