Mobile Crisis Response in Action (STAND)
Free virtual companion to the in-person MACMH workshop: the STAND framework for mobile crisis response, with interactive scenario practice and a completion certificate.
Auto-issued completion certificate with completion tracking suitable for CEU/CEH documentation. Professional-development training, not clinical therapy. Subject-matter review by SEHG required before publication.
A downloadable kit for running this workshop yourself — $49, includes a 12-month facilitation license. Buy it alone or as a Combo with the virtual course.
Download Kit Preview (PDF)Course Overview
A full self-paced online course for mobile crisis responders, mental-health professionals, first responders, and community partners. Built from the MACMH workshop materials (deck, 90-minute script, attendee handout, worksheets, and the "Run the Call" scenario). Pre-assessment opens the course; the same instrument closes it as a post-assessment, and per-module knowledge checks gate the auto-issued completion certificate for CEU/CEH tracking.
What you'll learn
- Apply the five STAND steps — Situational Awareness & Self-Regulation, Tone & Tactical Communication, Active Listening & Assessment, Navigate Options, De-escalation & Decisive Action — to a real mobile crisis call.
- Regulate your own stress response and read a scene (people, risks, exits, changes) before engaging.
- Use tone, pacing, reflection and validation to build rapport and assess safety, medical, substance-use and risk factors.
- Weigh navigation options — rapport, warm handoff, 988, transport, diversion — and choose the least-restrictive, most-connected path with a 24–72 hour plan.
- Adapt every STAND step for children, caregivers and families on scene.
- Close a call with decisive, dignity-preserving action, documentation and handoff — and debrief to sustain yourself between calls.