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SEHG
SEHG-SM-4850business

Telephone Etiquette

Sales & Marketing course: Telephone Etiquette.

$59
5 minSelf-paced
Delivery Format
Workshop & Train-the-Trainer Facilitator Kit

A downloadable kit for running this workshop yourself — $49, includes a 12-month facilitation license. Buy it alone or as a Combo with the virtual course.

Download Kit Preview (PDF)

Course Overview

Sales & Marketing course covering telephone etiquette. Self-paced lessons with applied exercises.

What you'll learn

  • Identify proper telephone scripting techniques to enhance communication skills.
  • Describe the importance of using polite language in phone conversations.
  • Apply effective listening skills to manage customer complaints professionally.
  • Explain the process of transferring calls to appropriate departments.
  • Demonstrate confidence in handling both inbound and outbound calls.
  • Recognize the value of training methods for improving telephone etiquette.

Curriculum

1

Introduction

2

Module 2

3

Module 3

4

Module 6

5

Module 7

6

Module 9

7

Module 10

Classroom Preview