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SEHG
SEHG-WPE-3329business

Handling A Difficult Customer

Workplace Essentials course: Handling A Difficult Customer.

$59
3 minSelf-paced
Delivery Format
Workshop & Train-the-Trainer Facilitator Kit

A downloadable kit for running this workshop yourself — $49, includes a 12-month facilitation license. Buy it alone or as a Combo with the virtual course.

Download Kit Preview (PDF)
Pathway Bundle

Part of the Sales Excellence Pathway

Get all 4 courses for $149(Save $87)

Completes the SEHG Sales Excellence Credential.

Course Overview

Workplace Essentials course covering handling a difficult customer. Self-paced lessons with applied exercises.

What you'll learn

  • Identify techniques for building rapport with difficult customers.
  • Describe effective stress management strategies in customer interactions.
  • Apply methods for recognizing and interpreting customer body language.
  • Explain the importance of empathy in customer service situations.
  • Demonstrate effective communication skills to resolve customer complaints.

Curriculum

1

Introduction

2

Module 04

3

Module 05

4

Module 06

5

Module 09

Classroom Preview